Shipping policy
Shipping & Pickup Policy – Diamond Luxe Creations
At Diamond Luxe Creations, we are committed to processing and delivering your orders in a timely and efficient manner. Please review our shipping and pickup policy below.
1. Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays). Processing times may vary during high-volume periods.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
2. Shipping
We offer shipping for all orders.
- Delivery times vary depending on your location and the shipping carrier
- Shipping delays may occur due to circumstances beyond our control
Diamond Luxe Creations is not responsible for delays caused by the shipping carrier.
3. Shipping Address
Customers are responsible for ensuring that all shipping information is accurate at checkout.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
4. Lost or Stolen Packages
Once your order has been shipped, Diamond Luxe Creations is not responsible for lost, stolen, or delayed packages.
If your package is marked as delivered but cannot be located, please contact the shipping carrier directly.
5. Local Pickup
We offer local pickup for your convenience.
- You will be notified when your order is ready for pickup
- Pickup instructions, including location and time, will be provided via email or message
- Orders must be picked up within 5 days unless otherwise arranged
6. Missed Pickup
Orders not picked up within the stated timeframe may be canceled without a refund.
7. Contact Information
For any questions regarding your order, please contact us at:
[Your Email Here]
8. Policy Agreement
By placing an order with Diamond Luxe Creations, you agree to all terms outlined in this Shipping & Pickup Policy.